Customer Support Policy

At ShoppingHub.life, we are committed to providing exceptional service and support to ensure a seamless shopping experience. If you have any questions, concerns, or issues, our support team is here to assist you.

1. Contact Us

You can reach our customer support team through the following channels:

• Email: [support@shoppinghub.life]

• Telegram Chat: @Advgogo

We aim to respond to all inquiries within 24–48 hours (excluding weekends and holidays).

2. Order Support

• Order Status & Tracking: Once your order is shipped, you’ll receive a confirmation email with tracking information.

• Changes & Cancellations: If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before shipment.

• Missing/Delayed Orders: If your order hasn’t arrived within the estimated delivery time, let us know, and we’ll investigate with the shipping carrier.

3. Returns & Refunds

We offer a [14]-day return policy from the date of delivery. To be eligible for a return or refund:

• Items must be unused, in original packaging, and with proof of purchase.

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

• Refunds will be processed within [14] business days after we receive and inspect the returned item.

For full details, please review our Return & Refund Policy.

4. Product Assistance

• Product Questions: Need help choosing the right product? Contact us—we’re happy to help!

• Defective Items: If you receive a damaged or faulty product, contact us immediately with photos/videos, and we’ll arrange a replacement or refund.

5. Feedback & Complaints

Your satisfaction is our priority. If you’re unhappy with any aspect of your experience, please let us know so we can make it right.

We appreciate your trust in ShoppingHub.life and are always here to help!

Last Updated: 08/08/2025