Return & Refund Policy

At ShoppingHub.life, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our policy below for returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

• You have 14 days from the delivery date to request a return or refund.

• Items must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

• Perishable goods, personalized/custom-made items, and intimate/sanitary products (for hygiene reasons).

• Items damaged due to misuse or not following care instructions.

2. How to Initiate a Return

1. Contact Us – Email [support@ShoppingHub.life] with your order number and reason for return.

2. Wait for Approval – Our team will review your request and provide return instructions within 2 business days.

3. Ship the Item Back – Once approved, send the item to the provided return address. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).

3. Refund Process

• After we receive and inspect your return, we’ll notify you of approval or rejection.

• If approved, your refund will be processed within 5–10 business days to your original payment method.

• Shipping fees are non-refundable unless the return is our fault.

Exchanges

• Exchanges are subject to product availability. Contact us first to confirm stock.

• You’ll be responsible for return shipping and any price differences.

4. Damaged, Defective, or Incorrect Items

If you receive a wrong, damaged, or defective item, contact us within 7 days of delivery. We’ll cover return shipping and send a replacement or issue a full refund.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check your bank account again.

2. Contact your payment provider (processing times may vary).

3. If the issue persists, email us at [support@ShoppingHub.life].

6. Questions?

For any concerns about returns or refunds, reach out to our support team at [support@ShoppingHub.life]. We’re happy to help!

Last Updated: 08/08/2025