Seller Policy

Welcome to ShoppingHub.life! This policy outlines the terms and expectations for sellers on our platform. By listing and selling products with us, you agree to comply with these guidelines to ensure a trustworthy and positive experience for both sellers and customers.

1. Seller Eligibility

• You must be at least 18 years old or the legal age of majority in your jurisdiction.

• Businesses must provide valid registration details (if applicable).

• All sellers must comply with local and international laws regarding e-commerce, taxes, and consumer rights.

2. Product Listings & Guidelines

• Accurate Descriptions: Product listings must include clear, honest descriptions, high-quality images, and correct pricing. Misleading information is prohibited.

• Prohibited Items: The sale of illegal, counterfeit, hazardous, or restricted items is strictly forbidden.

• Intellectual Property: Sellers must have the rights to sell the listed products and must not infringe on trademarks, copyrights, or patents.

3. Order Fulfillment & Shipping

• Processing Time: Orders must be shipped within [14] business days unless otherwise specified.

• Shipping Carriers: Sellers are responsible for choosing reliable shipping methods and providing tracking information.

• Delays & Issues: If there’s a delay or problem with fulfillment, sellers must notify the customer and ShoppingHub.life support promptly.

4. Pricing & Payments

• Pricing Transparency: All costs (product price, shipping, taxes) must be clearly displayed. Hidden fees are not allowed.

• Payment Processing: Sellers receive payments via [Payment Method, e.g., PayPal, Stripe, Bank Transfer] after order completion, minus applicable fees (if any).

• Refunds & Chargebacks: Sellers are responsible for refunds in cases of returns, cancellations, or disputes.

5. Returns & Refunds

• Sellers must adhere to the store’s Return & Refund Policy.

• If a customer requests a return due to seller error (e.g., wrong item, damage), the seller covers return shipping costs.

• Refunds must be processed within [14] business days of receiving the returned item.

6. Customer Service & Communication

• Sellers must respond to customer inquiries within [14] hours/days.

• Professional and respectful communication is required at all times.

• Failure to resolve customer issues may result in mediation by ShoppingHub.life.

7. Compliance & Violations

• ShoppingHub.life reserves the right to remove listings, suspend accounts, or withhold payments for policy violations.

• Fraudulent activity, fake reviews, or unethical practices will lead to immediate termination.

8. Policy Updates

We may update this policy periodically. Sellers will be notified of significant changes.

Last Updated: 08/08/2025